“Michelle” at my doctor’s office twice faxed a lab report to me yesterday and it didn’t come through. After assuring myself my fax was working, I again called this morning and spoke to “Shelly” who apologized and promised to look into it, fax it herself and follow up with me to make sure it arrived. It did.

When Shelly called back she said Michelle did not know she needed to dial a “1” at the beginning of a long distance number. I’m guessing that’s  the cell phone culture at work.

What do you think?