Accountability is the first tool of management. And, a billion-dollar consulting industry exists to teach organizations how to drive accountability into the organization. But I've noticed this: the more successful consultants and trainers are at driving accountability into your organization, the more personal responsibility goes down. Let's look at why that is the case: Accountability is the first tool of...

There is a big difference between being an accountable leader and being a responsible leader. The following may sound a bit harsh or pedantic at first, but stay with it and you will be rewarded with important distinctions: An accountable leader focuses on being able to account for his or her actions and results. (more…)