Even highly skilled and trained people can be downright lousy at disagreeing, and this is the first part in a series of five posts on how to better deal with conflict. I call my approach to conflict "positive politics," and that means attending to individual interests and  honoring others (even those who threaten or oppose you). (more…)

Leadership Gift Problem Solving Rule #1: When you discover a problem, report it first to the person who can do something about it. At first glance, this seems like purely obvious advice. But just think how much time and energy every one of us spends talking about -- and listening to -- complaints about problems that we can't possibly solve!...