Excerpted from The Responsibility Process by Christopher Avery.   One of my colleagues uses a sign-off at the end of his emails—”Control the sail, not the wind”—which is a great summary for the concept of personal responsibility. Those six words raise the challenge that we don’t always (more…)

The other day, I sat at a red light, waiting to turn left, patiently watching the other lights switch to green one by one. I slowly started to let off the brake with the expectation that my light would turn green next, yet instead it stayed red and the lights next to mine turned. Instantly I was frustrated, I was...