Excerpted from The Responsibility Process by Christopher Avery.   The first key to Responsibility is Intention. Specifically, it is your Intention to operate from the mental state of Responsibility when things go wrong. Operating from any other mental state means coping with the problem rather than owning and solving it. Only in Responsibility can you release yourself from that frustration...

Excerpted from The Responsibility Process by Christopher Avery.   You are dressed in your finest business suit for your big presentation to the board. And then it happens, you bump somebody in the hall on the way to the meeting and, as you are taking a sip of your latte, the paper cup slams into your face, its plastic lid...