When you feel obligated, you are doing something you don't want to do but feel you have to. Feeling like you "have to” generates resentment that you either bottle up or release at unrelated or inappropriate moments, and the resentment produces unproductive or at least wasted thoughts and action. The Responsibility Process shows us that the feelings of obligation are...

When things go well, responsibility is seldom an issue. But when that graceful state of flow turns to upset because your attention gets disrupted by a problem you didn't anticipate or don't want to deal with, your words reveal where your head is: I didn't know that was my job! It's not my fault; she did it! That's just the...